1. Introduction
Thank you for shopping with OK2Feel. We want you to be satisfied with your purchase. This Refund & Returns Policy explains how we handle returns, refunds, and exchanges for orders placed on ok2feel.com (the “Site”).
All orders are fulfilled through Amazon Multi-Channel Fulfillment (MCF), and our return policy follows Amazon’s return guidelines.
For any questions, contact us at [email protected].
2. Return Eligibility
- Returns are accepted within 30 days of the delivery date.
- Items must be unused, in original packaging, and in resellable condition.
- Opened or used therapy card sets cannot be returned for hygiene and integrity reasons.
3. How to Initiate a Return
- Contact us at [email protected] with your order number and reason for return.
- We will provide return instructions, including the return address.
- Ship the item back in its original condition. The customer is responsible for return shipping costs unless the item is defective or incorrect.
- Once we receive and inspect the returned item, we will process your refund or exchange.
4. Refund Process
- Approved refunds will be issued to the original payment method within 5-7 business days after receiving the returned item.
- Shipping costs are non-refundable, except in cases of incorrect or defective products.
- If a return is rejected due to damage or signs of use, we will notify you and may return the item to you at your expense.
5. Exchanges
- If you received a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery for a replacement.
- We may request photos of the item for verification before approving an exchange.
6. Non-Returnable Items
We do not accept returns or refunds for:
- Opened therapy card sets.
- Digital or downloadable products.
- Gift cards.
- Clearance or final sale items.
7. International Returns
- For international purchases made through Amazon, returns must be processed through Amazon’s return system at:
https://www.amazon.com/shops/ok2feel. - We do not accept international returns directly through our website.
8. Contact Us
If you have any questions or need assistance with a return, please reach out to us at [email protected].