Refund & Returns Policy – OK2Feel
1. Introduction
Thank you for shopping with OK2Feel. This Refund & Returns Policy explains how returns, refunds, and exchanges are handled for orders placed on ok2feel.com (the “Site”).
All physical products are fulfilled through Amazon Multi-Channel Fulfillment (MCF).
Returns are sent back to Amazon fulfillment centers, while OK2Feel remains responsible for customer service, return approval, and issuing refunds.
For questions, contact us at info@ok2feel.com.
2. Return Eligibility
- Returns are accepted within 30 days of delivery.
- Items must be unused, unopened, and in original, resellable packaging.
- Opened or used therapy card sets cannot be returned due to hygiene and product integrity reasons.
3. How to Initiate a Return
- To request a return, email info@ok2feel.com with your order number and reason for return.
- If the return is approved, we will provide Amazon return instructions and a return label for shipment back to an Amazon fulfillment center.
- Returns sent without approval or without the provided Amazon return label may not be accepted.
- Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.
4. Refund Process
- Once the returned item is received by Amazon and confirmed to be in acceptable condition, we will process the refund.
- Refunds are issued to the original payment method within 5–7 business days after return confirmation.
- Original shipping fees are non-refundable, except in cases of incorrect or defective items.
- If Amazon determines that an item is used, damaged, or not in resellable condition, the return may be rejected and no refund will be issued.
5. Exchanges
- If you received a damaged, defective, or incorrect item, contact us at info@ok2feel.com within 7 days of delivery.
- We may request photos for verification before approving a replacement.
- Approved replacements are fulfilled through Amazon MCF.
6. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened therapy card sets
- Digital or downloadable products
- Gift cards
- Clearance or final sale items
7. International Returns
- International orders fulfilled via Amazon MCF must be returned to Amazon fulfillment centers using the provided return instructions.
- Customers are responsible for international return shipping costs unless the item is defective or incorrect.
- We do not accept international returns sent directly to OK2Feel.
8. Contact Us
For return requests or questions, contact info@ok2feel.com.
