Privacy Policy

1. Introduction

Welcome to OK2Feel (“Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit ok2feel.com (the “Site”) or use our products and services (collectively, the “Services”).

By using our Services, you acknowledge this Privacy Policy. Where required by law, we rely on your explicit consent for certain data processing activities.

If you have questions, contact us at info@ok2feel.com.

2. Information We Collect

A. Information You Provide to Us

We may collect personal information you voluntarily provide, including:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Order details
  • Messages or inquiries sent to us
  • Email address when signing up for newsletters or marketing communications

Payment information is processed securely by third-party payment providers. We do not store full credit card details on our servers.

B. Information Collected Automatically

When you visit our Site, we may automatically collect:

  • Device information: IP address, browser type, operating system
  • Usage data: Pages viewed, time spent on pages, referring URLs
  • Cookies & tracking technologies: Used to operate the Site, remember preferences, and analyze usage

Where required by law, non-essential cookies are used only after obtaining user consent.

3. How We Use Your Information

We use personal information to:

  • Process and fulfill orders (including shipping and returns)
  • Communicate with you about orders, support requests, or inquiries
  • Provide customer service
  • Improve our Site and Services through analytics and feedback
  • Send marketing communications (only if you opt in; you may unsubscribe at any time)
  • Prevent fraud and ensure security
  • Comply with legal and regulatory obligations

We do not sell or rent your personal data.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:

  • Contractual necessity: To process and deliver your order
  • Legal obligation: To comply with tax, accounting, and consumer laws
  • Consent: For marketing communications and certain cookies
  • Legitimate interests: Fraud prevention, website security, and service improvement

5. How We Share Your Information

We share personal information only when necessary, including:

  • Service providers: Such as Amazon Multi-Channel Fulfillment (MCF) for shipping and returns, payment processors, email services, and analytics providers
  • Legal requirements: When required to comply with applicable laws, regulations, or legal processes

All service providers are authorized to use your information only as necessary to perform services on our behalf.

6. International Data Transfers

Your information may be processed outside your country of residence, including in the United States, where some of our service providers (such as Amazon and payment processors) operate.

We take reasonable steps to ensure appropriate safeguards are in place to protect personal data transferred internationally.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, tax, and accounting requirements
  • Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

8. Your Privacy Rights

A. General Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or updates
  • Request deletion (subject to legal obligations)
  • Withdraw consent for marketing communications

Requests can be made by contacting info@ok2feel.com.

B. U.S. State Privacy Rights

If you are a resident of California or another U.S. state with privacy laws, you may have additional rights, including:

  • Requesting disclosure of personal information collected
  • Requesting deletion of personal information
  • Confirming that we do not sell personal data

We do not sell personal information.

9. Cookies & Tracking Technologies

We use:

  • Essential cookies required for site functionality
  • Analytics cookies to understand how visitors use our Site

You can manage cookie preferences through your browser settings. Where legally required, cookies are used only with your consent.

10. Third-Party Links & Services

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

11. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, contact us and we will remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent version. Continued use of the Site after changes means you accept the updated policy.

13. Contact Us

For privacy-related questions or requests, contact us at:
info@ok2feel.com